Privacy Policy

1. Introduction

ChargeWorld LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service to research home EV chargers and connect with installers and dealers. Because our Service connects homeowners with independent installers and dealerships, a central part of how it works is sharing your project information with those third parties. Please read this policy carefully.

2. Information We Collect

2.1 Account and Contact Information

We may collect information you provide directly, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Company or organization name (for dealers and installers)
• Payment and billing information, where a paid feature applies
• Communications with us

2.2 Project Information

To recommend a charger and connect you with an installer, we collect details about your home charging project, including:

• Home or installation address
• Vehicle information (make, model, and year)
• Parking configuration and where you intend to charge
• Electrical service details, such as panel size, service voltage, distance from the panel to the parking area, and other major electrical loads
• Photos you upload, such as of your electrical panel or parking area
• Quotes, messages, and status updates related to your project

Electrical panel photo analysis

If you use the panel photo assessment, your photos may contain personal details visible in the image. ChargeWorld sends only the photo and the minimum analysis instructions to Amazon Bedrock. We do not add your name, contact details, street address, or account identifiers to the model request. Panel photos are stored privately and automatically deleted within 60 days. Structured panel information extracted from the photos may remain with your project after the images are deleted.

2.3 Automatically Collected Information

When you access our Service, we may automatically collect:

• IP address and location data (for security, fraud prevention, and rate limiting)
• Device information (browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

2.4 Information from Third Parties

We may receive information about you from third parties, such as a dealership that refers you to the Service and creates a project on your behalf, or from authentication providers, payment processors, and hosting or CDN providers you interact with through the platform.

3. How We Use Your Information

We use the information we collect to:

• Recommend a home charger suited to your vehicle, home, and electrical service
• Connect you with licensed installers and, where applicable, referring dealerships
• Facilitate quotes, messages, and coordination for your project
• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Analyze usage trends and optimize performance
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations
• Send marketing communications (with your consent)

4. How We Share Your Information

We may share your information with:

4.1 Installers and Dealers

This is central to how the Service works. When you request a recommendation or quote, we share your project information, including your name, contact details, installation address, vehicle, electrical panel details, and any photos you upload, with one or more independent licensed installers and, where applicable, the referring dealership, so they can evaluate your project, prepare a quote, and perform the installation. These installers and dealers are independent businesses and are not controlled by ChargeWorld. They use your information under their own privacy practices, and we encourage you to review their policies before engaging them.

4.2 Service Providers

Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.3 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred.

4.4 Legal Requirements

When required by law or to protect our rights, we may disclose your information to comply with legal processes, enforce our policies, or respond to claims.

4.5 With Your Consent

We may share information with third parties when you have given us permission to do so.

We do not sell your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We also cannot control how installers or dealers store or handle information once it is shared with them.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing of your information
• Object: Object to processing of your information

Please note that once your project information has been shared with an installer or dealer, you may also need to contact them directly to exercise your rights regarding the information they hold. To exercise your rights with ChargeWorld, please contact us at admin@mychargeworld.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Service.

9. Third-Party Links and Services

Our Service may contain links to, or connect you with, third-party websites, installers, and dealers. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information or engaging their services.

10. Children's Privacy

Our Service is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Privacy Officer

ChargeWorld LLC has designated the company founder as the Privacy Officer responsible for overseeing our privacy practices and ensuring compliance with applicable privacy laws and regulations.

The Privacy Officer can be contacted for any privacy-related inquiries, concerns, or requests at the contact information provided below.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

ChargeWorld LLC
Seattle, WA 98103
Email: admin@mychargeworld.com